Booking conditions

 

By booking a trip with us, the Customer agrees on all conditions and terms stipulated in the "Booking Conditions" of Asiatica Travel. These general conditions form an integral part of all contracts between  Asiatica Travel and the Customer.

 

1. Price and validity

All prices mentioned in the offers sent to customers by Asiatica are clearly quoted in Euros or USD. Asiatica guarantees the validity of prices, invoices or documents provided to the Customer according to the contract. Price may be subject to change without advance notice in some cases of force majeure (fluctuation of the exchange rate, new tax laws, etc.)

 

2. Booking and confirmation

 

a, Vietnam tour & Indochina tours (Combining Vietnam, Laos & Cambodia)

Booking confirmation must be secured by a deposit of 10% of the total price for 3 star package & 20% for 4 star/ 5 star package. The balance will be paid upon Customer’s arrival.

Note: For excursion with duration less than 3 days, 100% of the total price is required upon confirmation to secure the booking.

If the Customer books a trip less than one month before the trip start date, the full price of the trip or a deposit of 50% of the full price for the trip must be paid upon booking confirmation.

 

bLaos, Thailand & Myanmar tours

a.    Booking confirmation must be secured by a deposit of 50% of the total price. The balance will be paid 14 days prior to Customer’s arrival date.

 

3. Payment

 

Customers can pay for the trip in cash, traveller checks, bank transfer or credit card. All extra cost incurred by such payments is to be paid by the Customer. 

 

We make your online reservation extremely satisfying, comfortable and without apprehension over your security, privacy, and concern about online reservations.

 

Making an online inquiry form is easy and as soon as we receive your request, we will reply within the next 24 hours.

 

Bank account name: ASIATICA TRAVEL CO., LTD

Address : A1203 - Building M3,M4 Nguyen Chi Thanh-Hanoi-Vietnam

 

Account (EURO) :  001 114 036 4285

Account (USD ) :    001 137 036 4270

Account (VND) :     001 100 036 4260

 

Bank: Joint Stock Commercial Bank For Foreign Trade of Vietnam (Vietcombank)

 

Bank address: 31-33, Ngo Quyen Street, Hanoi, Vietnam

 

Bank Swift Code: BFTV VNVX001

 

 All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card as Visa, MasterCard and Paypal.

 

Our PayPal account: payment@asiatica.com



4. Cancellation

 

4.1 Cancellation by Customer

If the Customer cancels the confirmed trip regardless of the reasons, the Customer agrees to pay cancellation fees as follows:

 

aVietnam tour & Indochina tours (Combining Vietnam, Laos & Cambodia)

 

  2/ 3 STAR PACKAGE 4/ 5 STAR PACKAGE
More than 45 days USD 50/ group + air ticket cancellation fee (if any) USD 50/ group + air ticket cancellation fee (if any)
31 – 45 days 5% of total price 10% of total price
11 – 30 days 10% of total price 15% of total price
1 – 10 days 20% of total price 20% of total price
On the trip already 100% of total price 100% of total price

 

bLaos, Thailand & Myanmar tours

 

  LAOS PACKAGE THAILAND/ MYANMAR  PACKAGE
More than 31 days No charge, air ticket cancellation fee (if any) No charge, air ticket cancellation fee (if any)
15- 30 days 30% of total price 50% of total price
5 - 14 days 50% of total price 100% of total price
Less than 5 days 100% of total price  100% of total price


This rule is applied to all other bookings made with Asiatica by the Customer. The cancellation fee will be automatically extracted from the Customer deposit or payment. The balance will be made to the Customer via bank transfer with charges paid by the Customer.

 

4.2 Cancellation by Asiatica

In case of force majeure regarding political conditions, natural disaster, wars, etc, we have to cancel the confirmed trip which the Customer has deposited or paid for. In such case, we will contact you for appropriate alterations or you will get full reimbursements for your deposit or payment.

5. Insurance

Asiatica Travel is an inbound agency and we do not take care of insurance. However, we can act as an intermediary between your insurer and our service suppliers. Thank you to inform us of your contract with your insurer if deemed necessary.

6. Liability

Asiatica agrees to execute all terms and clauses stipulated in the contracts that bind us. In return, the Customer must comply with the regulations announced by the guide or by the head of the service provider. We hold no liability to any incident or consequence arising out of the scope of the contract.

7. Complaint and Disputes

In case of disputes or complaints, both parties should strive to seek an amicable solution. In case of litigation and/or trial, the "International Arbitration Centre of Vietnam" under the "Chamber of Commerce and Industry of Vietnam" will have sole jurisdiction.
 - According to the Vietnam tourism law of 2001, all tourism companies including Asiatica Travel, must deposit a mandatory capital of 500,000,000 VND which is not used by the company but used to reimburse the Customer directly in case the company does not honor the contract and lose the trial.
 - All complaints must be submitted by writing to us within 30 days after completion of services provided by Asiatica Travel.

WHY ASIATICA

  • Boutique style service at reasonable cost
  • Private tours tailored to your own desires
  • Worry-free travel, on-the-ground support 24/7
  • Local feel and off the beaten track travel focus
  • Traveling, sharing and giving back with us